Eastwood Lifetime Limited Warranty

    Eastwood Guitars (referred to as "EG" herein) warrants every stringed instrument to be free from defects in materials and workmanship for as long as the original retail purchaser owns it, subject to limitations set forth herein (“Lifetime Limited”). This Limited Warranty applies only to the original retail purchaser when this instrument is purchased directly from this website, or any Authorized EG Dealer and is subject to the limitations set forth herein. 

    To receive warranty service, please contact us during the applicable Limited Warranty period. To the extent feasible, defective components that qualify for coverage under this Limited Warranty may be repaired or replaced at EG's discretion without charge. If the qualified component is not repaired, EG may, at its sole discretion, either replace with a comparable product or refund the purchase price.  

    All transportation, insurance and freight charges associated with warranty service and repairs on EG instruments are the responsibility of the purchaser, as is any service initiated for the purpose of customizing setups or adjustments beyond factory specifications. Initial standard setup and adjustment of the instrument and its components at the time of purchase are considered normal product preparation, and are not covered by this Limited Warranty.

     The following items are not covered by this Limited Warranty:

    • Fret wear, saddle wear, nut wear, strings and batteries.
    • Checking, shrinking, sinking, discoloration and ware of lacquer finishes.
    • Setups, adjustments or routine maintenance of any kind.
    • Damage to finishes or cracks, splitting, or warpage of wood due to changes in temperature or humidity, exposure to or contact with sun, fire, moisture, body salts and acids of perspiration, guitar straps, guitar stands/hangers made from vinyl, plastic, rubber or other synthetic materials, any other chemicals or non-approved instrument polishes.
    • Damage, corrosion or rusting of any hardware components caused by humidity, salty air, or exposure to the moisture, body salts and acids of perspiration.
    • Any damage to an instrument resulting from customization or modification.
    • Normal wear and tear on any part of the instrument, case or gig bag including jacks, controls, switches, plated surfaces, tuning machines, pick-guards, zippers, clasps, handles, latches, case hardware etc.
    • All other damage and deterioration due to normal usage, wear and tear, aging, accidents, neglect, abuse, or Acts of Nature.